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Inflatable Gala

Gala Academy

Reviews & Reputation

Run your reputation like a system: a crew that asks every customer the same honest way, calm replies to every review, a clear process for fake ones, service recovery that saves a party before it becomes a 1-star, and a monthly check that turns complaints into fixes. Each lesson ends with one thing switched on in your business, not a worksheet.
8 lessonsFree

Free course

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Lessons

  1. Lesson 1: Reputation is your sales team Free preview
  2. Lesson 2: Platforms beyond Google Locked
  3. Lesson 3: A system for asking, and the crew's role Locked
  4. Lesson 4: Responding, including tough reviews Locked
  5. Lesson 5: Turning reviews into marketing, with permission Locked
  6. Lesson 6: Fake or unfair reviews: the flag and report process Locked
  7. Lesson 7: Service recovery before the review Locked
  8. Lesson 8: A monthly reputation check Locked